Course Overview
This is an instructor-led two-day course that covers the theory.
configuration, implementation and support of the Polycom V2IU firewall. The V2IU is an advanced network firewall that seamlessly supports H.323 video in both private corporate networks and the Internet

Intended Audience
- Technical Support Engineers
- Systems and Network engineers
- Technical personnel responsible for supporting voice or video networks. - Network planners and analysts

Prerequisite Skills and Knowledge
Students should have a background in data networks and protocols, a solid understanding of the TCP/IP protocol suite and experience implementing or supporting networks with H.323. An understanding of how video Gatekeepers (such as the Path Navigator) and firewalls work is also important.

This training is chargeable.Please write to training@fvc.com for course contents and charges.

Course Description
The instructor-led 5-day Certified Videoconferencing Engineer (CVE) course is an intensive, focused, preparation tool that maps to the four major areas of the CVE Core Examination, i.e., Audio, Video, Networks and Standards.
It presents a comprehensive review of the core technologies for videoconferencing planning, implementation and support, and helps to prepare individuals for the CVE Core Examination.
This program covers topics involving the videoconferencing industry, and does not present material strictly related to any one vendors' product line.

Intended Audience
This course is intended for videoconferencing sales engineers, technical support engineers, technical trainers and industry consultants providing videoconferencing planning, implementation and support.

Prerequisite Skills and Knowledge
The 5-day CVE course is intensive and it is advisable that delegates have prior knowledge and experience in as many of the areas covered as possible.

N.B. The exam is administered and scheduled through authorised Prometric testing centres worldwide, and is not included in the course.

This training is chargeable. Please click here to download the registration form.

CMA 4000/5000 Technical Operations Training

Course description
The CMA Technical Maintenance training course is a 5-day, instructor led, hands-on program
covering installation and confi guration of the CMA 5000, and management, monitoring and
scheduling of videoconference systems in an enterprise network. The curriculum is delivered
in a combination of lecture and hands-on laboratory exercises.

Intended audience
• Videoconferencing Support Engineers
• System Administrators
• System Operators

Prerequisite skills and knowledge
• Prior attendance of the Polycom MGC 25/50/100 or RMX administrator training,or equivalent     experience
• Prior attendance of an administrator training course for Polycom endpoints, or equivalent     experience
• Ability to operate software in a Microsoft Windows environment

Polycom RMX 2000 Technical Operations Training

Course Description
RMX Tech. Maintenance and ReadiManager Integrations course is a Hands-on program covering
system Installation, Integration, Configuration, Maintenance, and All Operations of RMX. The
curriculum is delivered in a combination of Lecture and Networking Hands-on Laboratory exercises.

Intended Audience
Videoconferencing Support Engineers and System Administrators need to attend all days including
detailed System Operations and all End-Users functions

Prerequisite Skills and Knowledge
• Prior participation in a multipoint call
• Familiarity with electronic equipment
• Knowledge of details for Networks and Windows
• H.320 standards and H.323 standards details

This training is chargeable. Please write to training@fvc.com for course contents and charges.

Course Description
This two-day Instructor-led program is delivered through interactive lecture and hands-on exercises. The course delivers the knowledge and builds the skills that Support Technicians/Engineers and System Administrators need to successfully install, configure, operate, troubleshoot and maintain a V500, VSX 3000, VSX 7000 or VSX 8000; and on each of the Polycom HDX systems.

Intended Audience
Video conference Support Technicians, Engineers, and System Administrators who are responsible for installing and supporting the V500, VSX 3000, VSX 7000 or VSX 8000 product line and Polycom HDX product line.

Prerequisite Skills and Knowledge
- Familiarity with navigation in the MS Windows OS environment
- Familiarity with H.320(ISDN) and H.323 (IP) networking.

This training is chargeable. Please write to training@fvc.com for course contents and charges.

CMA 4000/5000 Technical Operations Training

Course description
The CMA Technical Maintenance training course is a 5-day, instructor led, hands-on program
covering installation and confi guration of the CMA 5000, and management, monitoring and
scheduling of videoconference systems in an enterprise network. The curriculum is delivered
in a combination of lecture and hands-on laboratory exercises.

Intended audience
• Videoconferencing Support Engineers
• System Administrators
• System Operators

Prerequisite skills and knowledge
• Prior attendance of the Polycom MGC 25/50/100 or RMX administrator training,or equivalent experience
• Prior attendance of an administrator training course for Polycom endpoints, or equivalent experience
• Ability to operate software in a Microsoft Windows environment

Polycom RMX 2000 Technical Operations Training

Course Description
RMX Tech. Maintenance and ReadiManager Integrations course is a Hands-on program covering
system Installation, Integration, Configuration, Maintenance, and All Operations of RMX. The
curriculum is delivered in a combination of Lecture and Networking Hands-on Laboratory exercises.

Intended Audience
Videoconferencing Support Engineers and System Administrators need to attend all days including
detailed System Operations and all End-Users functions

Prerequisite Skills and Knowledge
• Prior participation in a multipoint call
• Familiarity with electronic equipment
• Knowledge of details for Networks and Windows
• H.320 standards and H.323 standards details

This training is chargeable. Please write to training@fvc.com for course contents and charges.

Course Description
This course is delivered through a combination of Lecture and Hands-On Lab exercises, where students will have the opportunity to gain working knowledge of the features and functions of the RSS 2000.

Audience
RSS-2000 Support Technicians
Field Customer Service, System Administrators and End-Users

Prerequisites - Mandatory
Prior attendance of MGC100/50/25 2-Day System Administration or Technical Maintenance training, optionally the ViewStation/VSX Technical Maintenance Training

This training is chargeable. Please write to training@fvc.com for course contents and charges.

CMA 4000/5000 Technical Operations Training

Course description
The CMA Technical Maintenance training course is a 5-day, instructor led, hands-on program
covering installation and confi guration of the CMA 5000, and management, monitoring and
scheduling of videoconference systems in an enterprise network. The curriculum is delivered
in a combination of lecture and hands-on laboratory exercises.

Intended audience
• Videoconferencing Support Engineers
• System Administrators
• System Operators

Prerequisite skills and knowledge
• Prior attendance of the Polycom MGC 25/50/100 or RMX administrator training,or equivalent experience
• Prior attendance of an administrator training course for Polycom endpoints, or equivalent experience
• Ability to operate software in a Microsoft Windows environment

Polycom RMX 2000 Technical Operations Training

Course Description
RMX Tech. Maintenance and ReadiManager Integrations course is a Hands-on program covering
system Installation, Integration, Configuration, Maintenance, and All Operations of RMX. The
curriculum is delivered in a combination of Lecture and Networking Hands-on Laboratory exercises.

Intended Audience
Videoconferencing Support Engineers and System Administrators need to attend all days including
detailed System Operations and all End-Users functions

Prerequisite Skills and Knowledge
• Prior participation in a multipoint call
• Familiarity with electronic equipment
• Knowledge of details for Networks and Windows
• H.320 standards and H.323 standards details

This training is chargeable. Please write to training@fvc.com for course contents and charges.

Course Description
This two-day Instructor-led program is delivered through interactive lecture and hands-on exercises. The course delivers the knowledge and builds the skills that Support Technicians/Engineers and System Administrators need to successfully install, configure, operate, troubleshoot and maintain a V500, VSX 3000, VSX 7000 or VSX 8000; and on each of the Polycom HDX systems.

Intended Audience
Video conference Support Technicians, Engineers, and System Administrators who are responsible for installing and supporting the V500, VSX 3000, VSX 7000 or VSX 8000 product line and Polycom HDX product line.

Prerequisite Skills and Knowledge
- Familiarity with navigation in the MS Windows OS environment
- Familiarity with H.320(ISDN) and H.323 (IP) networking.

This training is chargeable. Please write to training@fvc.com for course contents and charges.

Course Description
The instructor-led 5-day Certified Videoconferencing Engineer (CVE) course is an intensive, focused, preparation tool that maps to the four major areas of the CVE Core Examination, i.e., Audio, Video, Networks and Standards.
It presents a comprehensive review of the core technologies for videoconferencing planning, implementation and support, and helps to prepare individuals for the CVE Core Examination.
This program covers topics involving the videoconferencing industry, and does not present material strictly related to any one vendors' product line.

Intended Audience
This course is intended for videoconferencing sales engineers, technical support engineers, technical trainers and industry consultants providing videoconferencing planning, implementation and support.

Prerequisite Skills and Knowledge
The 5-day CVE course is intensive and it is advisable that delegates have prior knowledge and experience in as many of the areas covered as possible.

N.B. The exam is administered and scheduled through authorised Prometric testing centres worldwide, and is not included in the course.

This training is chargeable. Please click here to download the registration form.

CMA 4000/5000 Technical Operations Training

Course description
The CMA Technical Maintenance training course is a 5-day, instructor led, hands-on program
covering installation and confi guration of the CMA 5000, and management, monitoring and
scheduling of videoconference systems in an enterprise network. The curriculum is delivered
in a combination of lecture and hands-on laboratory exercises.

Intended audience
• Videoconferencing Support Engineers
• System Administrators
• System Operators

Prerequisite skills and knowledge
• Prior attendance of the Polycom MGC 25/50/100 or RMX administrator training,or equivalent     experience
• Prior attendance of an administrator training course for Polycom endpoints, or equivalent     experience
• Ability to operate software in a Microsoft Windows environment

Polycom RMX 2000 Technical Operations Training

Course Description
RMX Tech. Maintenance and ReadiManager Integrations course is a Hands-on program covering
system Installation, Integration, Configuration, Maintenance, and All Operations of RMX. The
curriculum is delivered in a combination of Lecture and Networking Hands-on Laboratory exercises.

Intended Audience
Videoconferencing Support Engineers and System Administrators need to attend all days including
detailed System Operations and all End-Users functions

Prerequisite Skills and Knowledge
• Prior participation in a multipoint call
• Familiarity with electronic equipment
• Knowledge of details for Networks and Windows
• H.320 standards and H.323 standards details

This training is chargeable. Please write to training@fvc.com for course contents and charges.